Christmas break: We will be taking a break from Tuesday December 23 until Tuesday 6 January 2026.

How we work

Our expert process

What To Expect

We believe clarity starts with certainty — that’s why we test, not guess.
A person lying on a treatment table receives a head and neck adjustment from a practitioner.

Our 5-step process is one of the most thorough assessments you’ll experience, grounded in best practices and designed to uncover exactly what your body needs. Every plan we create is focused on both structure and function and tailored to your assessment results. We combine the most effective Chiropractic techniques with a deep understanding of your individual goals — because our care isn’t just about adjustments, it’s about outcomes. The ones that matter most to you and your family. From the moment you walk in, we aim to provide a welcoming environment and a remarkable experience.

To help you prepare, here’s what to expect.

Step 1: Initial Consultation

Your first visit is all about you.
We begin with a thorough conversation to understand your most pressing concerns — whether it’s pain, dysfunction, or something that’s been holding you back. We’ll discuss your health history, including past traumas, lifestyle factors, and daily habits that may be influencing your current state.

We take the time to really listen. We want to know not just what you’re experiencing, but why your goals for care matter to you. Whether it’s getting back to doing what you love, feeling more energetic, or improving long-term health for your family — your motivations guide our direction. This is our opportunity to uncover the root causes of your challenges, so we can move forward with clarity and purpose.

A man points at a chart titled "The Road to Progress" on a wall while talking to a woman about the topic in an indoor setting.
A technician positions a woman in front of an X-ray machine in a medical examination room.

Step 2: Assessment

Our assessment process is designed to leave no stone unturned.
We begin with a comprehensive neurostructural assessment, giving us deeper insight into how your brain and nervous system are influencing essential functions such as posture, coordination, movement, and balance. This helps us understand how well your body is functioning — not just how it feels. We also utilise on-site digital x-rays to capture both structural and functional images (where clinically appropriate). This allows us to look deeper, identify underlying issues, and ensure your care is based on accurate, objective findings.

Step 3: Analysis

Following your assessment, we undertake a detailed analysis of your health history alongside the results of your neurostructural tests, digital postural analysis, and x-rays. This comprehensive evaluation allows us to objectively identify the underlying contributors to your current presentation.

With a clear understanding of your condition and goals, we determine the most clinically appropriate approach to care. Your personalised recommendations will include the ideal frequency and duration of Chiropractic adjustments, as well as a tailored rehabilitation program designed to support both structural correction and long-term functional improvement.

A person examines a neck X-ray displayed on a screen and draws on it with a pen, adding details about the findings.
Two women sit on cushioned stools indoors, looking at a tablet together—perhaps reviewing information for new clients. Paintings and a large potted plant adorn the background.

Step 4: Report

During your report visit, we’ll clearly explain the results of your assessment — including neurostructural tests, digital postural analysis, and x-rays. You’ll gain a clear understanding of what’s going on in your body and why. We’ll present a personalised, goal-focused plan of action, outlining the frequency of care, recommended techniques, and any supportive rehabilitation.

If we feel Chiropractic care isn’t the best option for you, or if a referral is more appropriate, we’ll let you know. This is also your time to ask questions. We’ll address every concern, ensuring you feel fully informed, confident, and supported before beginning care. From here, you’ll be ready to start care with clarity, confidence, and a plan tailored just for you.

Step 5: Chiropractic Adjustments

This is where the magic happens.


Adjustments are the heart of what we do and our favourite part of what we deliver. We’re dedicated to delivering an unmatched hands-on experience, combining skill, precision, and purpose in every adjustment. We use a variety of techniques tailored to your needs and preferences, always aiming to ensure you feel comfortable, confident, and well cared for.

Whether you’ve been adjusted before or it’s your first time, our goal is the same: to provide the best chiropractic adjustments you’ll ever experience. Every adjustment is designed to create real change — to restore function, improve nervous system communication, and help you move, feel, and live better.

Our tribe has spoken

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Ben P
3 September 2026
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The team are great, the results are great. Everyone is friendly and happy. Callum does great work sorting the body out and the girls at the front make every booking simple. Do yourself a favour and get in and get cracked.
Phoenix C
22 July 2026
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Doctor Callum is friendly, concise, professional and really cares about his patients. I thought the environment was warm, welcoming and the staff were very pleasant. A 10/10 for me.
Gary R
30 June 2026
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Callum is excellent and very knowledgeable. I went to see him as I had been getting uncontrollable headaches for 5-6 months and although I'm very apprehensive and tense about getting adjustments particularly around my neck area, Callum was very patient and calming. He also explained the diagnostics of why I was having so much trouble as my neck had pretty much ceased up. There is also a good vibe and mood when you enter the clinic. So far so good, no headaches recently and better movement👍
Damon G
24 June 2026
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Best chiro I’ve ever been to. I’ve referred all of my friends and family to this clinic. Friendly staff and best processes for sure. Thanks team!
Andrew W
20 June 2026
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Callum and his staff are amazing. My back was pretty well seized up, was unable to bend over to pick thing up. I had shocking pain down the back of leg, getting into the car was agony. After a number of session's with Southern Cross Chiropractic client, I felt so much better.
Evelina G
15 June 2026
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One of the best chiropractic places I've been too and have no regrets! Came with extremely complex issues, and now happy to do any work. Thanks to Dr Callum and the team for their professional commitment and precise techniques.
Daniel M
14 May 2026
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Since becoming a patient of Callum and the team at Southern Cross Chiropractic, my sleep, range of motion and my overall attitude has improved tenfold. Having on-site xray is a massive bonus and cuts out the middle man which saves time and money. The girls on reception are super friendly and helpful. How nice is it to be greeted by name on arrival. Thankyou team on the outstanding job you are all doing.
Michael
1 April 2026
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Okie Dokie Artichokeee, where do I start. Firstly, it took me a very long time to build up fierce slay girl era/confidence and just to say enough is enough! It took me 3-4 years to reach out to a chiropractor about my back and neck pain! What the heck took me so long you ask?, well… 1 - finances, it can be costly/add up to see the chiro. 2 - confidence. 3 - being time poor. However life is not going to slow down! You have to fit this in between all the chaos life brings, it’s not what we need Ughh another thang to add to the list but you’ll thank yourself later! Plus if you have private health and depending on the level of cover you have it’ll cover most of the expense with some out of pocket of course, the lovely ladies/ front desk super stars! The slay queen team! The super friendly lovelies will keep you informed every step of the way, give you much information and give you all the breakdowns, but you have to ask! Be proactive my dears. I felt super welcome and warm on my first visit and they are non judgemental. Super flexible with times if you’re running late or early just a quick SMS or phone call and it’s all goodies! Now Callum - Mr Chiropractor himself, this guy.. super friendly, knowledgeable, knows his stuff, he walks his talk!, he struts that stuff, he is good at what he does and is caring/patient & gentle. Lots of insight so listen and take it all on board it can be a lot but do this for yourself, if you don’t wanna do this for yourself do it for your back/neck or whatever other body part needs some TLC it’ll thank you later, thangs will get worse before they get better but this is the healing process! Thank you to all the team at southern cross chiropractic! To your health! - Slay 💚✌️
Vasilios K
26 March 2026
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The experience was excellent my mid back and lower back and neck was fixed. Very professional and helpful and the one off payment saved me lots of money. Very affordable for the health benefits I received. Extremely happy and would recommend to everyone
Monique H
19 March 2026
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I’ve seen a chiropractor before and thought I knew what to expect… but wow, I was completely wrong! My experience with Callum has been a real eye-opener. For years I was told my issue was genetic, but Callum took the time to do proper X-rays, explain how the spine is supposed to function, and show me exactly what was happening with mine. He then created a plan tailored specifically to me. For the first time, I genuinely felt heard — and more importantly, hopeful that things could actually improve. Two months in, the results have been amazing. No more back pain, no more headaches, and my posture is improving every day. The whole practice is incredible and makes you feel comfortable from the moment you walk in. The appointment reminders are super helpful, the team always organise my next visit before I leave, and by my second visit they already knew me by name. Callum also provides videos to help me stay on track with my exercises and checks in regularly to see how I’m going. You really feel supported every step of the way, and it’s clear that Callum genuinely cares about helping his patients. I can’t recommend him enough!
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